Shipping policy

Thank you for shopping with Smile Store! Please read our shopping policy to understand how we operate and serve you better.

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation. You’ll receive a confirmation email with tracking details once your order is shipped.

2. Shipping Time

We deliver across India. Most orders arrive within 7–15 business days, depending on your location and product availability.

3. Cash on Delivery (COD)

We offer COD on selected products and locations. Please ensure your phone number and address are correct to avoid delivery issues.

4. Return & Exchange

If you receive a damaged, defective, or wrong item, you can request a return or exchange within 7 days of delivery. Products must be unused and in original packaging.

5. Cancellations

Orders can be cancelled within 12 hours of placement. Once processed or shipped, cancellations are not possible.

6. Customer Support

For any queries, feel free to contact us via email or whatsapp were help to.